City of Dothan, Alabama selects ESC Partners, Oracle to spearhead city-wide digital transformation

READ THE PRESS RELEASE ON CISION PR NEWSWIRE HERE. 

Migration of operational software to cloud-based services expected to elevate public access to government services and technologically propel the city.

Rochester, NY, July 15, 2021. FOR IMMEDIATE RELEASE. ESC Partners (ESC) today announced an agreement with the City of Dothan, Alabama to implement a unified suite of Oracle Cloud applications to address foundational city services functions ranging from utilities, public works, and administrative back-office support and more. Dothan, sometimes known as the “Peanut Capital of the World,” is situated at the Southeast corner of the state near the Georgia/Florida borders and has been seeking a cloud-based solution to address transition to a digital city model for some time.

Execution of the project will serve to address Dothan’s objective of bringing its citizens closer to the city by offering a frictionless customer experience that spans all of the city’s services. Dothan’s leadership foresees elevated utilities customer services, reduced response time to outages and the ability to take advantage of improved field services functionality to gain efficiencies in performance. Engagement of businesses, builders and developers for more effective communication and productivity is also forecasted. In addition, the management and visibility of multiple functions will be dramatically improved by the consolidation of the systems onto one platform. The project, which will accomplish a transition from NaviLine Central Square to Oracle Cloud Applications, is set to kick off in July 2021.

“After an exhaustive search for a solution and discussions with multiple vendors, it was pretty apparent who was the leader in the industry,” said Jack Mason, IT Director for City of Dothan. “The combination of Oracle’s strong utilities solution, well-referenced community support modules and ESC’s ability to provide consolidated implementation services provides us with confidence in such a large undertaking. ESC’s positive client references were notable and their approach to Change Management and the characteristics and process of their proprietary implementation methodology were impressive.”

“Our motto of one team, one goal has resulted in 100% client satisfaction in our decade plus experience,” said ESC CEO, RJ Kumar. “We intend to provide nothing less to the City of Dothan, and we at ESC are proud and excited to be a part of such a landmark project. We look forward to working in tandem with city staff to deliver the value City of Dothan anticipates.”

ESC Partners, a member of the Oracle Partner network, will collaborate with City of Dothan staff and work hand-in-hand with Oracle on the project over the next 30 months on the $12M project. The project is expected to deliver a wealth of streamlined digital services including simplified digital permits processing and improved employee self-service. Oracle products include:

• Oracle Fusion Cloud Enterprise Resource Planning
• Oracle Utilities Customer Cloud Service
• Oracle Utilities Work and Asset Cloud Service
• Oracle Field Service
• Oracle Public Sector Compliance and Regulation

About Dothan, AL: Dothan is one of the region’s most progressive cities. The community offers a mild winter climate, affordable housing, low property taxes and a wide variety of products and services that includes health care, education, shopping, and cultural entertainment. Located a few short miles from the state lines of Florida and Georgia, the area embraces the best that life has to offer, providing its residents not only modern conveniences and amenities of much larger cities but also retains the charm and friendliness of the South. More than just a place to build a better life, Dothan has built-in advantages that also make it better for business: strategic location, easy access, strong work ethic, trained workforce, sound, and diversified economy, first-rate educational institutions, and a pro-business tax structure. Explore Dothan at Dothan.org

About the Oracle Partner Network (OPN): The OPN is Oracle’s partner program designed to enable partners to accelerate the transition to cloud and drive superior customer business outcomes. The OPN program allows partners to engage with Oracle through track(s) aligned to how they go to market: Cloud Build for partners that provide products or services built on or integrated with Oracle Cloud; Cloud Sell for partners that resell Oracle Cloud technology; Cloud Service for partners that implement, deploy and manage Oracle Cloud Services; and License & Hardware for partners that build, service or sell Oracle software licenses or hardware products. Customers can expedite their business objectives with OPN partners who have achieved Expertise in a product family or cloud service. To learn more visit: http://www.oracle.com/partnernetwork

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ABOUT ESC PARTNERS:

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