Congratulations Hydro Ottawa!
Enterprise Solutions Consulting would like to extend our heartfelt congratulations to Hydro Ottawa on their recent achievement; winning an annual Expanding Excellence Award presented by CS Week. Hydro Ottawa was granted the Innovation in People & Process award which emphasizes soft skills, general solutions and non-automated, low-tech approaches to engage customers and improve services in the meter-to-cash customer experience lifecycle. In addition, Hydro Ottawa also qualified as a finalist for the award in the Innovation in Digital Customer Engagement division and the only organization to qualify as either a winner or finalist in multiple categories.
ESC is proud to continue a longstanding relationship with Hydro Ottawa and we are excited to see their hard work and dedication rewarded. We would also like to take this opportunity for further congratulate all our heroes in the utilities space from first responders in call centers and countless utilities personnel helping direct and respond to our daily needs with compassion as a helpful resource across the country.
About CS Week
CS Week is the premier annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North America and around the world. CS Week provides learning and networking opportunities in support of the utility customer experience lifecycle: Analytics, Billing & Payments, Contact Center, Credit & Collections, Digital Customer Engagement, Field Services, and Strategies & Management.