Hydro Ottawa MWM Enhancement Functionality on MCP Complete Success
ESC provides Hydro Ottawa with a comprehensive Oracle MWM technical support services. ESC’s support team will integrate with Hydro Ottawa’s IT support organization to establish, operate, and provide knowledge transition associated with an industry best practices application support operation. ESC agrees to provide application management services for the Oracle MWM version 2.2 applications.
The scope for the Application Managed Services includes:
Technical support for all standard Oracle MWM and FW PIP functionality provided in the Oracle software.
Technical Support for all existing Modifications and Interfaces (i.e. configuration changes, customization, etc.)