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©2019 by Enterprise Solutions Consulting. 

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IMPLEMENTATION & OPTIMIZATION

 

MANAGED SOFTWARE AS A SERVICE

 

Maximize the return on your Oracle CCS investment and concentrate on more strategic initiatives with ESC’s Oracle Managed Software as a Service (MSaaS).

Implementing Oracle Customer Cloud Services is the first step in realizing the potential of this powerful platform.  However, it doesn’t end there. Managing your Customer Cloud Services (CCS) environment requires a partner with the right experienced team members, the right training and the right certifications.  Hiring the right team can be challenging if you don’t have one that is specialized in Oracle Utility Customer Care and Billing (CC&B) with resources around the globe for 24/7 support to be there when you need them the most.   A team with a 10-year referenceable track record of 100% client satisfaction and 6-years of Private Cloud projects. This is why ESC is wrapping a suite of services it calls “Managed Software as a Service” (MSaaS) around CCS to deliver a truly end-to-end solution from implementation, to support, to operation.

 

ESC understands the only way to maximize your investment in CCS, requires ongoing system administration.  As your transformation partner, we are committed to providing managed services for your Oracle CCS organization that focuses on resource continuity, responsiveness and a diverse set of administration skills required to manage the day-to-day needs of your business team after system implementation.  ESC’s MSaaS offers our customers the flexibility and cost-efficiency of SaaS, while offering the level of configurability needed to achieve a perfect-fit solution for your business.

 

ESC’s full suite of proven managed services (ongoing support) to drive business transformation, organizational change management and security, along with proven industry templates and accelerators needed for water, gas and electric utilities to speed modernization efforts. We offer a best in class transformational solution with a sharp focus on partnerships, maximizing your ROI with unwavering support at implementation and throughout the life of your CSS system committed to deliver meaningful business outcomes for you.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ESC’s Managed Software Services include:

 

  • Comprehensive Oracle CCS functional and technical support services under Application Management Services (AMS) 24/7 support. This includes:

  • Dedicated on-site and domestic and international remote CCS Application Support team that manages level 1 thru level 4 support and liaise with Oracle Support  

  • Architecture and roadmap guidance to future proof your system

  • Risk Management

  • Knowledge transfer and ongoing training as needed

  • System monitoring, alerting and reporting.

  • Performance testing, fine-tuning and optimization

  • Single point of contact

  • Establish, operate and provide industry best practices application support

  • Proactive releases management for patch upgrades, security checks, and feature upgrades downloaded and managed by ESC

  • Change Management

  • Solution performance guaranteed based on contractually defined SLAs

THE BENEFITS of MANAGED SOFTWARE as a SERVICE

  • Cost-effective:​

    • 30% lower total cost of ownership

    • Reduced hardware needs – hosting, disaster recovery, & testing

    • No application costs

    • No internal IT support cost

  • Cloud application

  • ​More Secure

  • New features are continuously deployed

  • Anywhere, anytime access

  • Shorter implementation time

  • Service Level Commitment

  • Accessing data through a secure network

  • ​Ongoing 24-hour support

Featured Clients

MANAGED PLATFORM AS A SERVICE

 

Our Oracle Utilities Managed Platform as a Service (OPaaS) provides a seamless transition to the Oracle Customer to Meter on Private Cloud. This solution provides the industry-leading platform hosted on an optimized, high-performance infrastructure at world-class data center facilities designed to be secure, stable, scalable, and maintainable. The platform aligns with roadmaps to move towards the Public Cloud solution in the future as the organization becomes mature.

THE BENEFITS of ORACLE UTILITIES MANAGED PLATFORM as a SERVICE

  • Cost-effective:

    • A lower total cost of ownership

    • No internal IT support costs

  • Service level agreement

  • Increase return of investment

  • Software security

  • Accessing  data through a secure network

  • Ongoing 24-hour support

Featured Clients

UTILITIES PRODUCT SUITE IMPLEMENTATION 

 

We provide system implementation/integrations and provide ongoing Application Management Support (AMS/Post go-live support) for our clients. Our areas of expertise are:

Oracle

  • Utilities Customer Cloud Services(CCS)

  • Utilities Customer to Meter (C2M)

  • Utilities Customer Care & Billing (CC&B)

  • Utilities Customer Self Service (CSS)

  • Utilities Work and Asset Management (WAM)

  • Utilities Mobile Workforce Management (MWM)

  • Utilities Meter Data Management (MDM)

  • Utilities Smart Grid Gateway (SGG)

  • Utilities Business Intelligence

  • Utilities Analytics

  • SOA Suite

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Open Smartflex

Open Smartflex is a holistic solution that, at its core, is a Customer Information System (CIS) extended in five dimensions:

  • On the metering side, with Meter Data Management (MDM) features

  • On the customer side, with a Customer Relationship Management (CRM) and digital Customer Experience (ACX) features

  • On the field dimension, with Field Service Management (FSM) features

  • On the operations side, with Operations Support System (OSS) and Service Order Management (SOM) features and, finally

  • On the analytics dimension, with predictive, descriptive and prescriptive analytics

Featured Clients

We provides system implementation/integration Revenue Management and Billing.

Featured Clients

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REVENUE MANAGEMENT & BILLING IMPLEMENTATION SERVICES

 
 

TRUE CIS OPTIMIZATION (TCO)

WHAT IS IT?

True CIS Optimization (TCO) methodology was born from years of assisting clients to rescue troubled projects.

Traditional implementation methodologies are designed for large scale replacement projects and have not been scalable for mid-range or smaller scale projects. TCO is designed to fully comprehend our clients’ goals, identify critical success factors, and tailor the overall implementation plan to minimize the time to implement and maximize the return on investment.​

HOW WE DO IT?

Our True CIS Optimization® covers all implementation phases

 

  • PMO Establishment

  • Business process comprehension

  • Configuration

  • Legacy Data Conversion

  • RICEFW implementation

  • Full-scale testing

  • Training

  • Optimization

  • Ongoing Management

WHAT CAN IT DO FOR YOU?

TCO is modular and affords clients the opportunity to take responsibility for various project components while maintaining the project's overall integrity. The methodology uses best practices from Gartner, ITIL, SEI's CMMI, and COBIT enabling integration with international business and IT organization processes.

Featured Clients

 

CIS UPGRADE SERVICES

We are the only Specialized Partner that has created and proven an innovative upgrade methodology targeted to lower the cost and risk associated with a CIS upgrade. Our method affords the multiple checkpoints and decision points throughout the project to control the scope, associated cost, and timeline of the upgrade project.  We proactively manage our overhead costs in order to pass savings to our clients via our attractive service pricing. 

Our upgrade solution is proven and in use in other utilities across the globe. It will not be a “first-of-its-kind” effort as evidenced by our references and experiences.

Featured Clients