ESC Partners, SL-serco sign MOU to give utilities singular end-to-end services

Utilities get more complete support, more in-depth planning options with ESC Partners, SL-serco team up

WEBSTER, NY — ESC Partners, an Enterprise Solutions Consulting brand, and SL-serco, a non-engineering consultancy, have a confirmed memorandum of understanding (MOU) in place to provide collaborative long-term project planning (discovery, research, consulting, implementation, support services) to small and medium-sized utilities and municipalities around the globe.

This cooperative effort can be applied to any account for utilities or cities, whether the client is a current ESC Partners/SL-serco customer or a potential one. SL-serco’s insights are software agnostic and can be applied to ESC’s focused Oracle system implementations, services, and solutions.

SL-serco’s meter procurement knowledge and digital twin capabilities have a proven track record of imbuing confidence in every customer interaction, and ESC Partners is well-known for relationship-based care-as-a-service (CaaS) offerings that respond to the needs of every utility client. With this MOU in place, the two companies can quickly expand their spheres of influence as trusted SaaS support partners.

“The SL-serco team has been so impressed with ESC’s work with City of Moreno Valley, Carmel Utilities, City of Tempe, and so many others, that the choice of partner to build out further was obvious,” said Laurie Allen, President of SL-serco. “And ESC’s genuine commitment to each and every client mirrors our company’s value set perfectly; in that mindset of collaboration, we are very similar.”

“We’ve seen the help SL-serco has offered utilities with meter consulting and procurement,” said RJ Kumar, CEO of ESC Partners. “Through fair dealings, smart planning, and customer-first thinking, they’ve created a community of trusted clients who genuinely value their support and input. Along the same lines, we have a community created from a kindred vision but covering a different part of the project process. Together, we can assist a utility from the start of a customer service/AMI plan, through the strategy and build, past go live, and into support. With this single MOU, a utility invests once in this partnership of SMEs and gets twice the ROI.”

ABOUT ESC PARTNERS: ESC helps you build smarter communities from utilities work to public works with solutions in the Oracle Cloud. Together, we'll take full advantage of your chosen Oracle SaaS options using our affordable tailored solutions. Just send us a note via the contact form, and we'll circle back within 48 hours.

ABOUT SL-SERCO:  SL-serco has strengthened utilities through change for the past 55 years. Whether it’s the planning, procurement, or deployment of change, we have empowered organizations to grow and experience their vision.