ESC's latest news and insights personalized for you:
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ESC Partners CEO and founder RJ Kumar was born and raised in the utilities business—and it shows
RJ has been a part of his dad’s engineering legacy long before ESC.
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City of Carmel’s Scott Campbell has the best advice for your utility SaaS project
Four #summerofSaaS tips from a utility that went live with zero customizations.
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Four key first steps to finding the perfect billing software for your city’s needs
On the SaaS hunt? Here's where to start.
We specialize in a two-fold approach to a more customer-focused, data-driven you:
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our care-as-a-service (CaaS) offerings let you talk to your customer or citizen anywhere they want to be, from our unique online portal HOMETOWN HUB to more traditional phone calls with our on-staff representatives. And all that customer data will be available to your team to craft more complete and empathetic user connections.
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our in-house licensed Oracle software can manage your enterprise from financials to people (with the same data-driven ideal as our customer service strategy). Whether you're looking to update your front-office, your back-office, your customer-facing elements or a complicated combination, we can make it simple for you.
ESC is a proud Oracle partner, supporting:
- Customer Cloud Service (CCS)
- Customer Care & Billing (CC&B)
- Work & Asset Management (WAM)
- Work & Asset Cloud Service (WACS)
- Field Services Cloud (OFSC)
- Oracle Cloud Infrastructure (OCI)
- Advanced Metering/Meter Data Management (MDM)
- Enterprise Resource Planning (ERP)
- Enterprise Performance Management (EPM)
- Human Capital Management (HCM)
- Oracle Integration Cloud (OIC)
Seamlessly transition from legacy systems to the cloud with ESC Partners.
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FOR UTILITIES
Here's how ESC Partners can help you speed up your utility's digital transformation while increasing customer engagement and overall satisfaction.
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FOR CITIES & TOWNS
Here's how ESC Partners can help your city, town, or municipality make your processes work more efficiently today, no matter where you are in your smart city planning.
Spotlights
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millions of people rely on the ESC community daily
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hundreds of cities & utilities work with the ESC community
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98% of our clients are completely satisfied
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94% of our staff are Oracle-certified
![moreno-valley-utility](https://www.esc-partners.com/asset/64a75245d17eb/moreno-valley-utility.png?w=1400&h=1570&fit=crop&fm=webp)
Moreno Valley Utility teams with ESC Partners to modernize operations & improve customer service
MVU wanted to amplify its customer service offering to one with a modern technological foundation.
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ESC and our community partner network
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Partnering to prevent fraud in the utilities business
We're teaming up with Equifax company Kount for this battle.
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AboitizPower talks AI and the utilities business
The Asian conglomerate & ESC both see the tech empowering community.
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Delivering online payment capabilities together
InvoiceCloud is our premiere partner in the area of bill presentment & payment.
Testimonial
ESC Partners is fueled by its people—talented, driven individuals who are passionate about the work we do and the ways we and our customers together create thriving communities and build a better, smarter, more connected world.
RJ Kumar, CEO Webster, NY
![Team-groupshot](https://www.esc-partners.com/asset/64938a0f82550/Team-groupshot.jpg?w=1400&h=1570&fit=crop&fm=webp)
![Lucia Hero](https://www.esc-partners.com/asset/64da4e15166b6/Lucia%20Hero.png?w=1400&h=1570&fit=crop&fm=webp)
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Ready to get started?
No matter where you are in the world, there is a local ESC Partners team available to speed up and simplify your digital transformation, cloud adoption, or smart city strategy.