ESC's latest news and insights personalized for you:
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Carmel Utilities’ Scott Campbell on his utility’s Initiative of the Year win
ESC Partners customer City of Carmel wins big at Oracle's Edge conference.
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Boost customer satisfaction while solving your workforce challenges with ESC Partners CUSTOMER CARE 360 (CC360)
CC360 makes for happier customers and happier employees, too.
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How you can stop worrying (about implementation) & love cloud adoption
Our SME gives you seven steps to smooth the way.
We specialize in a two-fold approach to a more customer-focused, data-driven you:
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our care-as-a-service (CaaS) offerings let you talk to your customer or citizen anywhere they want to be, from our unique online portal HOMETOWN HUB to more traditional phone calls with our on-staff representatives. And all that customer data will be available to your team to craft more complete and empathetic user connections.
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our in-house licensed Oracle software can manage your enterprise from financials to people (with the same data-driven ideal as our customer service strategy). Whether you're looking to update your front-office, your back-office, your customer-facing elements or a complicated combination, we can make it simple for you.
ESC is a proud Oracle partner, supporting:
- Customer Cloud Service (CCS)
- Customer Care & Billing (CC&B)
- Work & Asset Management (WAM)
- Work & Asset Cloud Service (WACS)
- Field Services Cloud (OFSC)
- Oracle Cloud Infrastructure (OCI)
- Advanced Metering/Meter Data Management (MDM)
- Enterprise Resource Planning (ERP)
- Enterprise Performance Management (EPM)
- Human Capital Management (HCM)
- Oracle Integration Cloud (OIC)
Seamlessly transition from legacy systems to the cloud with ESC Partners.
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FOR UTILITIES
Here's how ESC Partners can help you speed up your utility's digital transformation while increasing customer engagement and overall satisfaction.
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FOR CITIES & TOWNS
Here's how ESC Partners can help your city, town, or municipality make your processes work more efficiently today, no matter where you are in your smart city planning.
Spotlights
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millions of people rely on the ESC community daily
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hundreds of cities & utilities work with the ESC community
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98% of our clients are completely satisfied
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94% of our staff are Oracle-certified
Moreno Valley Utility teams with ESC Partners to modernize operations & improve customer service
MVU wanted to amplify its customer service offering to one with a modern technological foundation.
ESC teaming with our community partners:
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ESC Partners Greenberg featured on In Conversation series
Our own delivery and change management insider sits down with Cloud for Utilities.
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10 minutes to impress with utility customer engagement
We partnered with InvoiceCloud to get to the essence of customer behavior.
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The secret of small utilities in the path of the next big storm
We dive deep on call center storm management (with ENCO & ZPryme).
Testimonial
ESC Partners is fueled by its people—talented, driven individuals who are passionate about the work we do and the ways we and our customers together create thriving communities and build a better, smarter, more connected world.
RJ Kumar, CEO Webster, NY
Ready to get started?
No matter where you are in the world, there is a local ESC Partners team available to speed up and simplify your digital transformation, cloud adoption, or smart city strategy.