ESC's latest news & insights personalized for you:
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City of Tempe’s Tarja Nummela shines a light on the positives of utility customer service & the power of thank you
Insights from a utility on customer service during IUCX 2025.
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ESC Partners, SL-serco sign MOU to give utilities singular end-to-end services
Utilities get more complete support with partnership.
We specialize in a simplified approach to improve your business operations:
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our care-as-a-service (CaaS) offerings let you talk to your customers anywhere, from our unique online portal HOMETOWN HUB (HUB) to more traditional call center options with our CUSTOMER CARE 360 (CC360) services.
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our in-house licensed Oracle software & support through solutions like our APPLICATION MANAGED SERVICES (AMS) allow you to reap the benefits of Oracle's R&D investments while still getting personalized support (at a fraction of the cost). Whether you're looking to update your front-office, your back-office, your customer-facing elements or a complicated combination, we can make it simple for you.
ESC is a proud Oracle partner, supporting:
- Customer Cloud Service (CCS)
- Customer Care & Billing/CIS (CC&B)
- Work & Asset Management (WAM)
- Work & Asset Cloud Service (WACS)
- Field Services Cloud (OFSC)
- Oracle Cloud Infrastructure (OCI)
- Advanced Metering/Meter Data Management (MDM)
- Enterprise Resource Planning (ERP)
- Enterprise Performance Management (EPM)
- Human Capital Management (HCM)
- Oracle Integration Cloud (OIC)
- Oracle Utilities Energy Efficiency (OPOWER)
Seamlessly transition from legacy systems to the cloud today.
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FOR UTILITIES
Here's how ESC Partners can help you speed up your utility's digital transformation while increasing customer engagement & overall satisfaction.
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FOR CITIES & TOWNS
Here's how ESC Partners can help your city, town, or municipality make your processes work more efficiently today—no matter where you are in your ERP planning.
Spotlights
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millions of people rely on the ESC community every day
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hundreds of cities & utilities are a part of our global network
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98% of our clients are completely satisfied with their results
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94% of our staff are Oracle-certified & that number grows daily
City of Carmel to other utilities: Trust your Oracle software partner
City of Carmel went looking for a team that could take the lead & free up people, processes, time, & resources for other projects.
The three main pillars of ESC:
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Customer Care 360 (CC360)
Solving the business behind your customer operations to drive better performance.
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Application Managed Services (AMS)
Offering long-term support to enhance your software & keep your projects current.
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Implementation & Optimization (I&O)
Implementing & modernizing Oracle software to help you operate smarter & more efficiently.
Testimonial
ESC Partners is fueled by its people—talented, driven individuals who are passionate about the work we do & the ways we & our customers together create thriving communities & build a better, smarter, more connected world.
RJ Kumar, CEO Webster, NY
Ready to get started?
No matter where you are in the world, there is a local ESC Partners team available to help you with your digital transformation, cloud adoption, or customer care project. Just reach out.