ESC's latest news and insights personalized for you:
We specialize in a two-fold approach to a more customer-focused, data-driven you:
our care-as-a-service (CaaS) offerings let you talk to your customer or citizen anywhere they want to be, from our unique online portal HOMETOWN HUB to more traditional phone calls with our on-staff representatives. And all that customer data will be available to your team to craft more complete and empathetic user connections.
our in-house licensed Oracle software can manage your enterprise from financials to people (with the same data-driven ideal as our customer service strategy). Whether you're looking to update your front-office, your back-office, your customer-facing elements or a complicated combination, we can make it simple for you.
ESC is a proud Oracle partner, supporting:
- Customer Cloud Service (CCS)
- Customer Care & Billing (CC&B)
- Work & Asset Management (WAM)
- Work & Asset Cloud Service (WACS)
- Field Services Cloud (OFSC)
- Oracle Cloud Infrastructure (OCI)
- Advanced Metering/Meter Data Management (MDM)
- Enterprise Resource Planning (ERP)
- Enterprise Performance Management (EPM)
- Human Capital Management (HCM)
- Oracle Integration Cloud (OIC)
We've worked with:
San Francisco Water Power Sewer
Orange County Utility Department
Sam Houston Electric Cooperative
Seamlessly transition from legacy systems to the cloud with ESC Partners.
millions of people rely on the ESC community daily
hundreds of cities & utilities work with the ESC community
98% of our clients are completely satisfied
94% of our staff are Oracle-certified
ESC teaming with our community partners:
ESC Partners Greenberg featured on In Conversation series
Our own delivery and change management insider sits down with Cloud for Utilities.
10 minutes to impress with utility customer engagement
We partnered with InvoiceCloud to get to the essence of customer behavior.
The secret of small utilities in the path of the next big storm
We dive deep on call center storm management (with ENCO & ZPryme).