Posts
|May 08, 2025
Looking for classic concierge customer care in the cold modern world?
Your utility does just that.
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May 07, 2025
City of Tempe’s Tarja Nummela shines a light on the positives of utility customer service & the power of thank you
Insights from a utility on customer service during IUCX 2025.
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April 08, 2025
How you can stop worrying (about implementation) & love cloud adoption
Our SMEs gives you seven steps to smooth the way.
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January 20, 2025
Is the concept of a smart city … dead? Or has its meaning shifted?
Our COO reveals: while the fantasy is DOA, it's not the end of the story.
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November 05, 2024
How to guide change management at your city or utility in 5 steps
Our execs share the secret to real change in your org.
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March 25, 2024
Luis Gonzalez to utility execs: use AI to empower the human side of community all around the world
AboitizPower's data officer talks human-centric patterns & planning.
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