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Join us @ Oracle Energy & Water's Customer Edge March 24-26 in Austin: https://www.oracle.com/utilities/customer-edge/

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Make your future years of software service 10x easier with the support of ESC PARTNERS APPLICATION MANAGED SERVICES

ESC Partners’ Application Managed Services (AMS) is an investment in peace of mind. ESC can support your Oracle software—out of the box or upgrade—for as long as you have that software in play. Whether you’re looking to cover front-office elements, back-office financials, or utility services (or any combination thereof), we can help you make the most of your long-term interests.

WHAT’S IN THE AMS BOX

A certified proud Oracle partner, all of ESC’s products are built on proven, tested Oracle Cloud applications, and every ESC customer benefits both from the history and heft of the Oracle name, as well as the dedication and installation experience of ESC Partners. AMS specifically includes:

  • Hand-picked SMEs for 24/7, 365 support (included)
  • Timely application of patches & fixes (included)
  • Documentation updates and on-going training (optional)
  • Application of CMMI-SVC (Capability Maturity Model Integration for Services) and ITIL (Information Technology Infrastructure Library) best practices (included)
  • Next step options with additional ESC Partners’ products or third-party partners such as Can/Am, ENCO Utility Services, Invoice Cloud or Kount (an Equifax company) & referrals/introductions/management (optional)
  • ESC Partners’ personal project manager 1:1 access (included)


WHAT AMS BRINGS YOU

  • Extensive cost savings on salaries, benefits, training, & infrastructure
  • Full-circle, anytime access to a pool of experienced professionals with specialized, in-depth knowledge
  • Time and manpower to improve efficiencies in other must-stay-in-house projects and tasks (core competencies)
  • Reduced risk of technical issues or disruptions in service
  • Improved customer satisfaction with no lag time
  • A valued partner here anytime you need us


ABOUT ESC PARTNERS:

ESC Partners is building #smartcities from #utilities work to #publicworks with solutions in the #Oracle Cloud. Let us show you how your city can be #hometownSMART today. Just send us a note via the contact form, and we'll circle back within 48 hours. Or contact us anytime on FB, x/Twitter, or LI. You can click through directly from the icons on the footer of this page.


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