In one of my favorite work moments, I watched a city utilities manager put together the dots that his team finally—after all these years—would get to ditch paper processes and connect digitally—and nearly instantly.
It’s great when we can make a utility run more efficiently, save some money, save some manpower hours. But, in the end, what truly makes me joyous in this job is seeing the world change for that individual—whether that’s our utilities manager here, or a member of his team, or even a citizen out in the community who really doesn’t know what happened or how it happened but has noticed how simple it was to pay his utility bill or apply for a permit to build his dream home.
- Valerie
Read our full interview with Valerie on success and customer care right here.
Insights from or featuring Valerie Ross
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