Fast-track your utility's customer-centric future.
Data sits squarely at the center of every utility’s digital transformation strategy these days. The concept isn’t new, of course. We’ve been talking about how to make our utilities smarter in digital arenas—from synchrophasors to smart meters and even smarter thermostats—for at least a decade now. In fact, utilities deal with terawatts and timing as often (or more often) than they deal with kWh or PSI.
And if your department is customer-facing, that data doubles, triples even—and it can quickly become quite overwhelming. Your digital transformation strategy was supposed to help with that—help your customer get faster information in a timelier manner, help your CSRs and specialists see more interconnections and smarter insights to then make better decisions faster.
If your utility’s digital transformation is a bit stuck in that transition phase from legacy to new, you’re not alone. The details of data conversion—along with the time-consuming effort of testing and training—can result in lost deadlines, increased costs, and scope creep.
Digital transformation isn’t for the faint of heart, and no utility should go through that complicated process alone—whether your utility’s top objective with that strategy is cloud adoption, getting the most from an AMI investment, looking to become more flexible to adjusting rate structures and time-of-use-rates, or simply pure customer care and UX empathy.
Wherever you are in the process, ESC Partners can help you make it easier on your utility’s entire team, C-suite to CSR. We’re not here just to help you implement and manage your digital transformation; we’re here to show you how to conquer it. We’ll teach you how to pull every benefit from your Oracle software investment and apply it in the easiest, most efficient way for your employees.
Your utility’s digital transformation shouldn’t be scary; it should be simple. No matter where you are in the world, there is a local ESC Partners team available to speed up and simply your digital transformation.
And no matter the size of your utility, we’re here to help you get started, and we’ll be there every step of the way with a toolbox full of solutions built on the experience and quality of Oracle software and supported by the dedicated ESC Partners staff around the clock. We’ve already helped so many utilities around the globe become smarter through the seamless implementation of the right Oracle software.
As the first organization to be Oracle Cloud Service Specialized, ESC Partners has nearly two decades of experience with Oracle software, whether on-prem or in the cloud.
We can help support your utility with:
- Oracle Customer Cloud Service (CCS) for utilities
- Oracle Work and Asset Cloud Services (WACS) for utilities
- Oracle Field Services Cloud (OFSC) for utilities
- Oracle Cloud Infrastructure for utilities
- Oracle Advanced Metering/Meter Data Management (MDM) for utilities
- Oracle Customer Service & Billing/Customer Care & Billing (CCB) for utilities
- Oracle Fusion Cloud Enterprise Resource Planning (ERP) for utilities
- Oracle Human Capital Management (HCM) for utilities
With your chosen software in mind, tap into the team behind ESC Partners’ MANAGEMENT CONSULTING SERVICES to help you identify tech and process gaps. The subject matter experts (SMEs) at ESC Partners can lead the discussion here to show any utility where problems might arise and how to prevent them with a tweak to the plan or an additional investment. They’ll be happy to help you build out a digital transformation road map personalized to your needs.
One helpful tool likely to be brought up during your MANAGEMENT CONSULTING SERVICES discussion will be ESC Partners’ UTILIPRISE, an end-to-end utility solutions suite built on Oracle Cloud Infrastructure (OCI) that folds together Oracle Customer Service software for utilities and Oracle Advanced Metering for utilities for seamless work across both. And it’s also modular, meaning you can add functionality with new Oracle software purchases from Oracle Field Service for utilities to Oracle Asset Management for utilities. UTILIPRISEis crafted to grow with your utility’s Oracle investment.
Another solution that may be discussed during the CONSULTING phase is ESC Partners’ CUSTOMER CARE 360 (CC360), a customer care-as-a-service (CaaS) package we developed in partnership with ENCO Utility Services and InvoiceCloud that helps you engage your end-use utility customer from digital services like customer portals, including our in-house HOMETOWN HUB, to billing options to call center operations and even lockbox services. CC360 is just that—a service that takes care of your customer from every angle, considering every preference, helping engage and solve billing and support issues with ease. (Read our chat with ENCO about customer empathy, call efficiency, and the anxiety of storm seasons—written in partnership with Zpryme—right here.)
Once your time with CONSULTING is done, you’ll walk into the next step—engaging ESC Partners’ IMPLEMENTATION & OPTIMIZATION SERVICES—fully informed and ready to break down the projects and processes involved. Together, we’ll re-assess the plan, map out sprints, and bring in the right project managers for the job. With a few quick chats, you can comfortably hand over the reins to our staff to complete the implementation on time, on budget, and with every benefit we can find within the software for you.
And after go-live, your utility can shift from IMPLEMENTION to ESC Partners’ APPLICATION MANAGED SERVICES (AMS). If we built your implementation or upgrade, we guarantee our ability to support your investment for as long as you have that software in play.
We can spend all day telling you the great work we do for cities and utilities alike as they all embrace digital transformation and cloud adoption, but the best proof we can offer you is a peer project. Here’s a short list of cities and utilities we’ve worked with as examples, but feel free to reach out to us if you’d like to directly talk to a client. We’re proud to have a 98% customer satisfaction rate and will happily connect you to a utility we’ve worked with of similar size, project scope, budget, or road map.