Let us help you tap into the AI evolution.
Data sits squarely at the center of every utility’s digital transformation strategy these days. The concept isn’t new, of course. We’ve been talking about how to make our utilities smarter in digital arenas—from synchrophasors to smart meters & even smarter thermostats—for at least a decade now. In fact, utilities deal with terawatts & timing as often (or more often) than they deal with kWh or PSI.
And if your department works with customer information, that data doubles, triples even.
It can quickly become quite overwhelming.
Your digital transformation strategy was supposed to help with that—help your customer get faster information in a timelier manner, help your CSRs & specialists see more interconnections & smarter insights to then make better decisions faster.
If your utility’s digital transformation is a bit stuck in that transition phase from legacy to new, you’re not alone. The details of data conversion—along with the time-consuming effort of testing & training—can result in lost deadlines, increased costs, & scope creep.
Don't worry, though. ESC Partners can help.
Digital transformation isn’t for the faint of heart, & no utility should go through that complicated process alone—whether your utility’s top objective with that strategy is cloud adoption, getting the most from an AMI investment, looking to become more flexible to adjusting rate structures & time-of-use-rates, or simply pure customer care & UX empathy.
Wherever you are in the process, ESC Partners can help you make it easier on your utility’s entire team, C-suite to CSR. We’re not here just to help you implement & manage your digital transformation; we’re here to show you how to conquer it long-term. We’ll teach you how to pull every benefit from your Oracle software investment & apply it in the easiest, most efficient way for your employees—& we'll even take over the entire process completely if you'd like to outsource it all (or a portion).
Your utility’s digital transformation shouldn’t be scary; it should be simple. No matter where you are in the world, there is a local ESC Partners team available to speed up & simplify that evolution for you.
And no matter the size of your utility, we’re here to help you get started. Plus, we’ll be there every step of the way with a toolbox full of solutions built on the experience & quality of Oracle software & supported by the dedicated ESC Partners staff around the clock. We’ve already helped so many utilities work smarter through the seamless implementation of the right Oracle software. Now, let us help you, too.
As the first organization to be Oracle Cloud Service Specialized, ESC Partners has nearly two decades of experience with Oracle software, whether on-prem or in the cloud.
We can help support your utility with:
- Oracle Customer Cloud Service (CCS)
- Oracle Work and Asset Cloud Services (WACS)
- Oracle Field Services Cloud (OFSC)
- Oracle Cloud Infrastructure
- Oracle Advanced Metering/Meter Data Management (MDM)
- Oracle Customer Service & Billing/Customer Care & Billing (CCB)
- Oracle Fusion Cloud Enterprise Resource Planning (ERP)
- Oracle Human Capital Management (HCM)
With your chosen software in mind, tap into the team behind ESC Partners’ MANAGEMENT CONSULTING SERVICES (MCS) to help you identify tech & process gaps. The subject matter experts (SMEs) at ESC Partners can lead the discussion here to show any utility where problems might arise & how to prevent them with a tweak to the plan or an additional investment. They’ll be happy to help you build out a digital transformation road map personalized to your needs.
Once your time with CONSULTING is done, you’ll walk into the next step—engaging ESC Partners’ IMPLEMENTATION & OPTIMIZATION SERVICES (I&O)—fully informed & ready to break down the projects & processes involved. Together, we’ll re-assess the plan, map out sprints, & bring in the right project managers for the job. With a few quick chats, you can comfortably hand over the reins to our staff to complete the implementation on time, on budget, & with every benefit we can find within the software for you.
And after go-live, your utility can shift from IMPLEMENTION to ESC Partners’ APPLICATION MANAGED SERVICES (AMS) for long-term management. If we built your implementation or upgrade, we guarantee our ability to support your investment for as long as you have that software in play.
We can spend all day telling you the great work we do for cities & utilities alike as they all embrace digital transformation and cloud adoption, but the best proof we can offer you is a peer project. Here’s a short list of cities & utilities we’ve worked with as examples, but feel free to reach out to us if you’d like to directly talk to a client. We’re proud to have a 98% customer satisfaction rate & will happily connect you to a utility we’ve worked with of similar size, project scope, budget, or road map.
FOR CITIES & TOWNS
Here's how ESC Partners can help your city, town, or municipality make your processes work more efficiently today—no matter where you are in your ERP planning.
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Sorting through options, price structures, benefits, & features can be difficult. While we are, of course, a business, we're also a whole bunch of people who've been in this industry a long time with a lot of institutional knowledge to share. If you're struggling to weigh software, products, & services, we are here to listen & to give you an assist. Please reach out.